This Privacy Policy explains how CiteProof ("CiteProof," "we," "us," or "our") collects, uses, and shares information about you when you use our website at citeproof.co and our related services (the "Service").
CiteProof is operated by Adrian Gramada, a sole proprietor (ditta individuale) established in Italy, Italian tax code (codice fiscale) GRMDNR91E16Z129D. If you have questions about this policy, contact us at hello@citeproof.co.
1. Who This Policy Applies To
This policy applies to visitors and customers of CiteProof, including residents of the United States. If you are located in the European Union or another jurisdiction with its own data protection laws, additional rights may apply to you under those laws.
2. Information We Collect
We collect the following categories of information:
Information you provide directly:
- Account information: name, email address, and password when you create an account.
- Payment information: processed by our payment provider (see Section 4). We do not store full payment card numbers on our servers.
- Website data you submit: the domain names and business details you ask us to analyze.
- Communications: messages you send to us by email or through the Service.
Information collected automatically:
- Usage data: pages visited, features used, and actions taken within the Service.
- Device and connection data: IP address, browser type, and operating system.
- Cookies and similar technologies (see our Cookie Policy).
Information from third parties:
- When you connect a third-party service (for example, a WordPress site), we receive the data necessary to perform the requested integration.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service, including running AI visibility audits and generating content.
- Process transactions and send related information, such as confirmations and invoices.
- Send you technical notices, updates, security alerts, and support messages.
- Send you marketing communications, where you have opted in. You can unsubscribe at any time.
- Detect, investigate, and prevent fraudulent or unauthorized activity.
- Comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We share information only as described below, with service providers who process data on our behalf under contractual confidentiality obligations:
| Provider | Purpose | Location |
|---|---|---|
| Stripe | Payment processing | United States / global |
| Supabase | Database and authentication | European Union (EU) |
| Hetzner | Server hosting | Germany (EU) |
| Resend | Transactional email delivery | United States / global |
| Anthropic, OpenAI, Google, Perplexity | AI processing for audits and content | United States / global |
| DataForSEO | Website crawling and analysis | United States / global |
We may also disclose information if required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.
5. International Data Transfers
Our servers are located in the European Union (Germany, via Hetzner; Supabase in the EU). Some of our service providers (such as Stripe, Resend, and the AI providers) are located in or transfer data to the United States. If you access the Service from outside the European Union, your information may be transferred to, stored, and processed in a country with different data protection laws than your own. By using the Service, you consent to such transfers.
6. Your Privacy Rights
California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose.
- Delete personal information we have collected, subject to certain exceptions.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of personal information. We do not sell personal information.
- Non-discrimination for exercising your rights.
To exercise these rights, email us at hello@citeproof.co. We will verify your request and respond within the timeframe required by law (generally 45 days).
Other U.S. State Residents
Residents of states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, and others) may have similar rights to access, delete, correct, and opt out. Contact us at hello@citeproof.co to exercise them.
7. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
8. Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it.
10. Changes to This Policy
We may update this policy from time to time. We will post the updated version with a new "Last updated" date and, where appropriate, notify you.
11. Contact Us
For any questions about this Privacy Policy or your information, contact:
CiteProof — hello@citeproof.co
Adrian Gramada, Via Torino 130, 10088 Volpiano (TO), Italy