Subscription, payment and invoices are all managed in one place: the billing portal.
How to reach it
Go to Settings → Billing (or the agent's Subscription section) and open the portal. It's the secure portal of our payment provider: from there you control everything.
What you can do
- Change plan (upgrade or downgrade): the difference is prorated.
- Update the payment method (card).
- Download invoices.
- Pause or cancel the subscription.
How cancellation works
Cancellation takes effect at the end of the period you've already paid: you keep access until that date, then the subscription doesn't renew. You don't lose what you've paid for right away.
Changing currency or site
The currency is tied to the domain you signed up from (euros on citami.ai, dollars on citeproof.co). For up-to-date prices, see the Pricing page.
If I cancel, do I lose access immediately?
No. Cancellation takes effect at the end of the period you've already paid: you keep access until expiry, then the subscription doesn't renew.
How do I change my payment method?
From the billing portal, reachable via Settings → Billing: there you can update your card and download invoices.